Text messaging
What we text you, and how to stop
Short version: we text you about your enquiry, application, account and service, and about offers only if you opted in to them. STOP works any time.
The program
Prime Auto USA Customer Messaging, operated by Prime Auto USA (PPOC LLC), 1377 US Highway 45 Bypass South, Jackson, TN 38305.
What you will get
Account and service messages: your enquiry, your credit application, documents we still need, appointment and test-drive confirmations and reminders, service updates, payment reminders and other messages about an account you have with us. Marketing messages — vehicles, financing offers and specials — only if you checked the optional contact consent box that offers them. Some messages are sent automatically.
How you opt in
By giving us your mobile number and checking a contact consent box on one of our forms, agreeing to account messages on a credit application, saying yes when our chat assistant asks to text you, or texting us first. We do not add numbers from anywhere else.
How often
Message frequency varies. It depends on where you are in the process — an application in progress or an account with a payment coming due means more messages than an enquiry you have not come back to.
What it costs
Msg & data rates may apply. That is between you and your mobile carrier; we do not charge for messages.
How to stop
Reply STOP to any message and we stop texting you. You can also tell us any other reasonable way — on a call, by calling (731) 624-1000, or by emailing collections@primeautousa.com — and we honor it within 10 business days. Reply HELP for help. We may send one message confirming your opt-out. Stopping texts does not affect your application or your appointment — we will use the phone or email instead.
Help and support
Reply HELP, call (731) 624-1000, or email sales@primeautousa.com (sales) or collections@primeautousa.com (accounts and payments).
Who can enroll
You must be 18 or older and the account holder or authorized user of the mobile number you give us.
Consent is not a condition of anything
You do not have to agree to marketing texts to buy a vehicle, to apply for financing, or to be approved — the contact consent box on our forms is optional and never a condition of any purchase or credit. Separately, a credit application asks you to agree to calls and texts about that application and any resulting account (such as payment reminders). You can withdraw that at any time, and we will then reach you about your account by mail, email or a call placed by a person.
Who we share your number with
Nobody, for their own marketing. We do not sell, rent or share mobile opt-in information or text-message consent with third parties or affiliates for marketing purposes. The only parties who touch it are the service providers who deliver the messages on our behalf, and they may not use it for anything else.
Carrier liability
Mobile carriers are not liable for delayed or undelivered messages.
Prime Auto USA · 1377 US Highway 45 Bypass South, Jackson, TN 38305 · (731) 624-1000